We’re looking for a Customer Success Manager who isn’t just here to “manage accounts.” We want someone who can own outcomes - who understands urgency, who can think like a builder, and who knows how to turn customer conversations into insights that shape the product.
What You’ll Do
- Be the face of Lyearn for our customers - from onboarding to daily engagement.
- Run demos, trainings, and feedback sessions with leadership teams of enterprise clients.
- Understand customer workflows deeply and proactively suggest solutions.
- Track adoption metrics, ensure renewals, and help expand accounts.
- Collaborate with product and engineering to prioritize what matters most for customers.
- Turn every customer success story into a growth case study.
You Should Apply If
- You’ve worked in a SaaS or HR Tech environment before (bonus if early-stage).
- You thrive in fast-moving, high-ownership settings — and hate waiting for approvals.
- You can switch between strategy, ops, and support in a single day.
- You communicate clearly and think customer-first.
- You enjoy being part of something being built from scratch.
Why Lyearn
- You’ll work directly with the founding team on high-impact accounts.
- You’ll shape how enterprises experience AI-native HR.
- You’ll learn faster here than anywhere else.
