Unlock Better Decisions and Smarter Work with Coach at Your Side

Coach combines your tools, team context, and knowledge to deliver the right guidance at the right time.

Coach

Chats

Today

Handling Return Objection

Licensing Term Negotiation

Escalation Email Framing

Yesterday

Budget Approval Pitch

Renewal Proposal Draft

SLA Clarification Steps

The client said they’re unclear on our SLA coverage, especially around weekend support.

Try framing it like: “We offer 24x5 support, with critical issue escalation pathways over the weekend.”

Nice. What if they still push for 24x7?

You can explain that 24x7 is available in premium tiers. Offer to walk them through the SLA matrix.

Makes sense. This whole exchange might be useful for others too.

✅ Got it! Want me to turn this into a reusable doc?

Summarize

Create a knowledge doc

Create a knowledge asset

Done. Here's a draft. Let me know if you'd like to tweak anything.

Knowledge doc

Explaining SLA Terms with Ease

Helps clarify service level agreements in customer conversations.

Summary:

This doc guides how to explain SLA coverage clearly and address common pushbacks from clients regarding support availability

Key Points:

Mention out Standard 24*5 support covarage upfront
Emphasise critical escalation paths available on weekends

Let’s also add a note about how the SLA matrix lives in the onboarding wiki.

Noted. I’ll add that under “Resources” in the doc. Anything else?

That’s it. Send it for approval.

📤 Sent. Once approved, I’ll start using it to support similar queries automatically.

Message Coach

Teach mode

Web

NotesKnowledge assets

My docs

Pending approval

Approved by me

KNOWLEDGE DOC

Draft

Explaining SLA Terms with Ease

Covers how to frame SLA details clearly for client-facing discussions.

21 June, 2:00 pm

KNOWLEDGE DOC

Handling Pricing Pushbacks

Equip your team to manage price-related concerns effectively in sales conversations.

21 June, 2:00 pm

Turn everyday work into teamwideprogress with Coach

Act with Clarity

Get instant answers & smart suggestions when needed

Stay Always Ready

Auto-generate notes & content from your tools before events

Scale What Works

Turn proven insights into assets that guide your whole team

Institutionalize your knowledge to drive smarter team decisions

https://cdn.lyearn.com/assets/website/coach_step_knowledge_base.png

https://cdn.lyearn.com/assets/website/coach_step_decison_making.png

https://cdn.lyearn.com/assets/website/coach_step_coach.png

Real -Time Teammate

Get instant answers stay on track and move with speed

Coach helps you find the right information from training or team knowledge without waiting on others or losing momentum in the moment

Prep with Your Tools

Use connected tools to prepare smarter & act faster every day

Coach gathers context from your integrations to surface notes suggest actions and help you stay ready without switching tabs

Coach your Coach

Institutionalize knowledge that Coach & your team can act on

With Teach Mode, turn important chats into trusted knowledge assets—so Coach can learn, help others decide faster, and scale what works.

Real-Time Nudges

Stay ahead with smart nudges triggered from your daily tools

Coach listens across tools like Calendar Notion Slack and Drive to surface helpful reminders alerts and actions exactly when you need them so you never miss a beat

“Lyearn is like an operating system for our business. It has tremendously helped us find our baselines when it comes to employee productivity. There’s nowhere to go from here but up.”

Anna Buffard

⎯ Senior Director, Sprinklr

"Lyearn sets a new standard in enablement. It goes beyond testing knowledge, ensuring effective application for better adoption and higher returns. Lyearn is a portfolio essential!"

Nasrin Baloch

⎯ Channel Manager - Training & Knowledge Management

Explore more

Learning

Learning management system that offers an engaging and interactive experience

https://cdn.lyearn.com/assets/website/leadership_aspects_floating.png

Productivity

Activity management system that encourages innovation and collaboration among team members

https://cdn.lyearn.com/assets/website/home_productivity_floating.png

An AI-first platform where learning drives action and performance is measured.

Terms & Privacy

Cookie Settings